How we use your information

Last updated [date]

This policy explains what information Less is More collects about you, why we collect it, who can see it and what your rights are.

Who we are

Less is More is a service provided by [Company name] Ltd, registered in England and Wales, company number [number], [address]. We are the controller of your personal information and are registered with the Information Commissioner's Office, registration number [number]. You can contact us at hello@lessismore.living.

What we collect

Your answers to our online questions, including information about your health, weight, medicines and medical history.
Your name, email address, mobile number and the times you prefer us to call.
The details of your GP surgery, if you give them.
Notes from your calls with our pharmacist and doctors, and any treatment plan we agree with you.
Payment details, if you go ahead with treatment. These are handled by our payment provider, [provider name].

Why we use it

To decide whether our service is safe and suitable for you.
To call you back and answer your questions.
To prescribe, review and adjust your treatment, if you go ahead.
To charge you for what you have used.
To meet our legal and regulatory duties as a healthcare provider.

The law allows us to use your information because you have asked us to assess you for a service and, if you go ahead, to provide it (UK GDPR Article 6(1)(b)). We use health information because it is needed to provide healthcare by health professionals who have a duty of confidentiality (UK GDPR Article 9(2)(h)).

We do not use your information for advertising and we never sell it.

Who can see it

Our clinical team: our pharmacist and doctors.
Companies that provide services to us, such as secure storage of form answers ([provider name]), email and payments. They act only on our instructions and must keep your information secure.
Your GP, but only if you agree.
The pharmacy that dispenses your prescription, if you go ahead.
Regulators or others where the law requires it, for example to protect someone from serious harm.

Where it is stored

Your information is stored in [the UK or the European Economic Area]. If any provider stores it elsewhere, we make sure it is protected by legal safeguards approved in the UK.

How long we keep it

If you do not go ahead with treatment, we delete your answers within [6 months]. If you become a patient, we keep your records for 8 years after your last treatment, in line with the NHS Records Management Code of Practice.

Your rights

You can ask us to:

give you a copy of the information we hold about you
correct anything that is wrong
delete your information, where we are not required to keep it
stop or limit how we use it
send your information to another provider

Email us at hello@lessismore.living. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

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