Complaints

Making a complaint

We want to hear from you if something has gone wrong, so we can put it right and learn from it.

How to complain

Email hello@lessismore.living or call [phone number]. Please tell us what happened, when it happened and what you would like us to do.

What happens next

• We will acknowledge your complaint within 3 working days.
• Our [clinical director] will look into it.
• We will give you a full response within 20 working days. If it will take longer, we will tell you why and keep you updated.

If you are not happy with our response

You can ask for an independent review by [the Independent Sector Complaints Adjudication Service (ISCAS), if we are members].

You can also tell the Care Quality Commission about your experience at cqc.org.uk. The CQC does not investigate individual complaints, but uses what you tell it to check on services.

If your concern is about an individual doctor or pharmacist, you can contact the General Medical Council or the General Pharmaceutical Council.